You can request a return or an exchange for any item within 15 days of the date you received your parcel.

Before you return your item, make sure that the items are in the same condition you received them in, with identification tag and seal still attached.

For more information read our Exchanges, returns and refunds.

We reserve the right to refuse late returns or items that are not in the same condition you received them in.

All orders placed and delivered between 18 November and 23 December may be exceptionally returned until 7 January.
Orders delivered after 23 December follow the ordinary return policy.